Responsibilities:• Provide customers with logistics-related consulting and other related help;• Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanisms, tools, systems, etc.• Establish and improve the platform logistics rules and regulation, complaint, consultation, and suggestion handling mechanism, analyze and classify logistics problems, and improve service efficiency through standardizing SOP, by logistics exception handling, to identify business risks and loopholes, and continuously optimize and improve logistics SOP;• Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyze and improve the service experience of users
Qualifications• Bachelor degree or above, 5 years or above working experience in logistics fulfillment experience or customer service and experience;• Proactive and continuous improvement attitude, patience, and attention to detail;• Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented;• Fluent Chinese as this role is for the Cross Border team which handles Chinese merchantsอ่านเพิ่มเติม