Roles & Responsibilities• Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.• Develop interactive, quality, and globalized training curriculum for both online and offline training.• Improve existing training curriculum to drive for higher training efficiency.• Conduct continuous training and development programs for the trainees by• formulating and facilitating training programs to enhance product knowledge and• customer service skills.• Prepares training booklets, administers tests and role-plays, as well as complete daily• reports on your training experience.• Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.• Drive for continuous improvement of training related success measurements, like customer satisfaction rate.
Qualifications• BA/BS degree or equivalent practical experience.• 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.• Eager to learn, initiative taker and problem-solver.• Excellent written, verbal and interpersonal communication skills.• Experienced in developing and executing training programs• Excellent skills for communicating and relating with both team members and customers.• Proficient in written and verbal English & Thai to support global training for employees and local communication with TikTok Shop sellers in Thailand.• Experience in eCommerce or marketplace platforms is a plus.• Need to work over time during campaigns and promotional seasons.• Experience with Articulate is a plus.อ่านเพิ่มเติม