รายละเอียดงาน• Build, train, and direct our growing Contact Centre department.• Manage team members with a major focus on recruiting, training, and mentoring the team.• Maintain and increase ROI levels set by the company.• Ensure that Contact Centre department metrics and goals are met or exceeded in relation to appointments set, appointments (show and sold) for internet and inbound phone leads.• Assist in the training of Contact Center team as related to the e-Sales office functions.• Be proficient in dealing with customers via telephone and email.• Measure and maintain performance levels set by the company.• Compile all necessary reports on a timely basis.• Manage employee schedules and time clock reporting for payroll.• Hiring, evaluating, managing, counselling, terminating, and disciplining of all Contact Centre personnel• Effectively utilize CRM and lead management tools• Install processes and train employees.• Be knowledgeable about sales, aftersales processes, Inchcape Thailand OEM brands, philosophy, and products.• Knowledge of office practices and administrative procedures• Follow behavioral expectations consistent with the Company's mission and One Inchcape values.• Maintains an organized, clean and safe work area.• Participates in required training.• Attends sales, service, and management meetings.• Maintains a professional appearance. คุณสมบัติผู้สมัคร• Bachelor’s degree in any field.• Minimum 3 years’ experience in Call Center supervisor role are preferred.• Ability to drive an exceptional Customer experience.• Demonstrated communication and interpersonal skills.• Organization and follow-up skills.• Possess excellent verbal and written communication skills.• Good computer skills, including CRM, Microsoft Office.• Good in English.อ่านเพิ่มเติม