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Customer Service Supervisor
วัฒนา กรุงเทพมหานคร
บริษัทGoWabi
ที่อยู่วัฒนา กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
Key Responsibilities:
Team Leadership and Management:• Inspire and lead a customer service team, promoting a positive, inclusive work culture.• Host regular team meetings for updates, challenges, and strategic planning.• Offer continuous feedback and coaching.
Customer Service Excellence:• Guarantee the delivery of exceptional customer service consistently.• Tackle complex customer issues, ensuring satisfactory resolutions.• Monitor and enhance performance metrics like response times and customer satisfaction.• Maintain an in-depth knowledge of GoWabi Partners and Services to improve service quality.
Operational Management:• Develop and update customer service policies for a seamless customer experience.• Manage customer service tools and technology to meet team and customer needs.• Analyze service reports, sharing insights and strategies with senior management.• Collaborate with other departments to integrate customer feedback into business improvements.
Continuous Improvement:• Look for ways to improve our customer service processes and put those improvements into action.• Lead projects to boost the customer experience and service efficiency.• Stay informed about industry best practices in customer service.
Qualifications:• Proven experience leading a customer service team.• 3 - 4 years experience working in customer service.• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or related field preferred.• Great at motivating a team and getting them to work well together.• Must be able to speak and understand both English and Thai.• Proficiency in using customer service software and understanding tech advancements.• Flexible and adaptable, thriving in a dynamic environment.อ่านเพิ่มเติม
Team Leadership and Management:• Inspire and lead a customer service team, promoting a positive, inclusive work culture.• Host regular team meetings for updates, challenges, and strategic planning.• Offer continuous feedback and coaching.
Customer Service Excellence:• Guarantee the delivery of exceptional customer service consistently.• Tackle complex customer issues, ensuring satisfactory resolutions.• Monitor and enhance performance metrics like response times and customer satisfaction.• Maintain an in-depth knowledge of GoWabi Partners and Services to improve service quality.
Operational Management:• Develop and update customer service policies for a seamless customer experience.• Manage customer service tools and technology to meet team and customer needs.• Analyze service reports, sharing insights and strategies with senior management.• Collaborate with other departments to integrate customer feedback into business improvements.
Continuous Improvement:• Look for ways to improve our customer service processes and put those improvements into action.• Lead projects to boost the customer experience and service efficiency.• Stay informed about industry best practices in customer service.
Qualifications:• Proven experience leading a customer service team.• 3 - 4 years experience working in customer service.• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or related field preferred.• Great at motivating a team and getting them to work well together.• Must be able to speak and understand both English and Thai.• Proficiency in using customer service software and understanding tech advancements.• Flexible and adaptable, thriving in a dynamic environment.อ่านเพิ่มเติม
- ลงประกาศเมื่อ10 เม.ย. 2567 17:14 น.
- หมายเลขประกาศ369413736
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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