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TikTok Shop - Trainer, Service Delivery
วังทองหลาง กรุงเทพมหานคร
บริษัทTikTok
ที่อยู่วังทองหลาง กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
About the teamE-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our uses, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators. Service and Experience Team is looking for a Global Trainer role to be responsible for both global and regional training curriculum creation and training delivery.
Responsibilities1. Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.2. Develop interactive, quality, and globalized training curriculum for both online and offline training.3. Improve existing training curriculum to drive for higher training efficiency.4. Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.5. Prepares training booklets, administers tests and role-plays, as well as complete daily reports on your training experience.6. Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.7. Drive for continuous improvement of training related success measurements, like customer satisfaction rate.
Qualifications1. BA/BS degree or equivalent practical experience.2. 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.3. Eager to learn, initiative taker and problem-solver.4. Excellent written, verbal and interpersonal communication skills.5. Experienced in developing and executing training programs 6. Excellent skills for communicating and relating with both team members and customers.7. Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Proficiency in another SEA language is a plus.8. Experience in eCommerce or marketplace platforms is a plus.9. Need to work over time during campaigns and promotional seasons.10. Experience with Articulate is a plus.อ่านเพิ่มเติม
Responsibilities1. Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.2. Develop interactive, quality, and globalized training curriculum for both online and offline training.3. Improve existing training curriculum to drive for higher training efficiency.4. Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.5. Prepares training booklets, administers tests and role-plays, as well as complete daily reports on your training experience.6. Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.7. Drive for continuous improvement of training related success measurements, like customer satisfaction rate.
Qualifications1. BA/BS degree or equivalent practical experience.2. 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.3. Eager to learn, initiative taker and problem-solver.4. Excellent written, verbal and interpersonal communication skills.5. Experienced in developing and executing training programs 6. Excellent skills for communicating and relating with both team members and customers.7. Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Proficiency in another SEA language is a plus.8. Experience in eCommerce or marketplace platforms is a plus.9. Need to work over time during campaigns and promotional seasons.10. Experience with Articulate is a plus.อ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ08 ก.พ. 2567 16:37 น.
- หมายเลขประกาศ369112122
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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