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Partner Enablement - Service Account Manager
วังทองหลาง กรุงเทพมหานคร
บริษัทTikTok
ที่อยู่วังทองหลาง กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a Tier 2 Service Specialist role who is responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team.
1. Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.2. Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.3. Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.4. Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.5. Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.6. Support ad-hoc projects and initiatives per business needs.
Qualifications1. BA/BS degree or equivalent practical experience.2. 2+ years experience in e-Commerce field.3. Good and effective communication skills internally and externally4. Data analysis and problem solving skills5. Proactive and continuous improvement attitude. Self-driven, creative, fast learner6. Excellent written, verbal and interpersonal communication skills in English & Thai for cross-border collaboration with internal stakeholders and providing operational support to local Thai sellers on TikTok Shop.อ่านเพิ่มเติม
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a Tier 2 Service Specialist role who is responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team.
1. Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.2. Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.3. Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.4. Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.5. Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.6. Support ad-hoc projects and initiatives per business needs.
Qualifications1. BA/BS degree or equivalent practical experience.2. 2+ years experience in e-Commerce field.3. Good and effective communication skills internally and externally4. Data analysis and problem solving skills5. Proactive and continuous improvement attitude. Self-driven, creative, fast learner6. Excellent written, verbal and interpersonal communication skills in English & Thai for cross-border collaboration with internal stakeholders and providing operational support to local Thai sellers on TikTok Shop.อ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ12 มี.ค. 2567 13:59 น.
- หมายเลขประกาศ369262107
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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