Responsibilities• Conduct further analysis and craft moderation policies on sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.• Continuously evaluate, propose, and execute improvements for existing processes and policies.• Partner with internal stakeholders in Strategies and Operations to develop effective training material.• Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.• Support other ad-hoc moderation related projects.
Qualifications• Bachelor's degree or equivalent practical experience.• 3 years of demonstrated experience in e-commerce policy enforcement or public policy,preferably from e-commerce governance and social media background.• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams.• The ability to not only think outside the box to identify issues and work to resolve them in partnership with business leaders, but also bring in new ideas to innovate in our day to day operations.• Excellent written and verbal communication skills in English language, demonstrating effective, clear and professional written and oral communication.อ่านเพิ่มเติม