รายละเอียดงาน• Handle and solve the incoming customer requests / queries via multiple channels; email, Call or Chat and provide appropriate solutions in a timely manners.• Identify and assess customers’ need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experience.• Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools.• Deliver main Customer Service KPIs (Productivity and Quality Target)• Ensure customer satisfaction and provide professional customer support and follow company’s communication procedures and guidelines.• Night shift allowance 40 baht/Day
คุณสมบัติผู้สมัคร• Bachelor’s Degree in related field•1 - 2 years of experience in a Customer Service or Call Center environment is an advantage (Fresh graduate or non – related experience with learning agility is also welcome)• Good command in both Thai and English• Good in Microsoft Office; Outlook, Word, Excel and PowerPointAble to talk and type simultaneously.• Good team player with strong communications and interpersonal abilities• Excellence customer handling and problem-solving skill with service mind• Ability to work in shift. 08.00 - 22.00 PM.• Fri - Sat WFH• Monday to Friday, working shifts start and end at 10:00 PM. On those days, you can work from home.อ่านเพิ่มเติม