English translation for this page is currently unavailable. We are working on it, stay tuned!
Customer Support Specialist
บางกะปิ กรุงเทพมหานคร
บริษัทOpn
ที่อยู่บางกะปิ กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
At Opn, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another. Opn is powered by its payment infrastructure sister company, Omise Payment Holdings, which provides one-stop online payment solutions.
Opn connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.
We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.
As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.
Why we need you
At Opn, we are transforming the online payment experience for businesses, no matter how big or small. As a Customer Support Specialist, you have a great opportunity to make a positive impact to Opn customers by providing outstanding service that helps them achieve desired outcomes for their payment acceptance needs.
What you will be doing• Make customers happy by handling customer inquiries and help them attain desired results out of payment acceptance services provided by Opn.• Take ownership of customer tickets that come directly through Opn online contact channel or through Call Center and other team’s communications.• Clarify actual customer needs, classify customer ticket types, set proper priority to each ticket.• Ensure that customer tickets contain essential information required for tracking progress, in-depth problem analysis and escalation. • Summarize learning obtained from each ticket into a proper format that can be used for status report and knowledge base development• Escalate issues with unknown root cause to Product/Service Specialist in order to resolve customer problems, get root cause and prevention identified while maintaining proper communication line with all stakeholders.• Ensure Service Level Agreement (SLA) for responsive service is met for each customer’s ticket.• Assist Service Operations team in maintaining service quality for continuous service delivery.• Participate in the Early Access Program, User Acceptance Test (UAT) and other Release process components to proactively represent customers and share customer views and voices.• Contribute practical ideas and suggestions needed for continual service improvement to Service and Operations Improvement team.• Carry out proactive tasks that improve the service experience for Opn customers. You• A degree in any field, preferably IT or Finance related• Customer first mindset• Team player who can work across boundaries• Fluent in English, both in writing and speaking• Ability to articulate technical information into common language for a non-technical audience• Self-motivated and can develop knowledge and skills through independent self-learning• Willing to go above and beyond to help Opn customers succeed in making Opn’s offerings a key component of their daily business operations• Having practical experience in online services or E-Commerce working environment is an advantage
Why you’ll love it here• Work with other talented, ambitious international colleagues who love their craft• A modern and well-equipped work environment• Flexible working hours• A medical healthcare plan and annual health check-up• A friendly bunch of colleagues
What we believe in• We cultivate teamwork and a trust-based working culture• We celebrate diversity and continuous improvement• Giving our employees the opportunity and create for their own success
About OpnFounded in 2013 (formerly Omise), 500 peopleHeadquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, Malaysia and VietnamRaised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and moreWon Digital Startup of the Year at Digital Thailand Big Bang 2017Won Forbes Japan Startup of the Year 2018Won 3 awards from International Business Magazine Award 2020Most Innovative Electronic Payment Platform for SingaporeMost Innovative Seamless Transactions Provider for SingaporeBest Payment Solutions Provider in SingaporeWon Mizuho Innovation Award 2022 (Q2)
Life at OpnNearly 500 Opners work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers.
Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work.
At Opn, we empower people to embrace project-ownership and take initiative. We love to see Opners act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow Opners are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.
People at Opn are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and valอ่านเพิ่มเติม
Opn connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.
We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.
As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.
Why we need you
At Opn, we are transforming the online payment experience for businesses, no matter how big or small. As a Customer Support Specialist, you have a great opportunity to make a positive impact to Opn customers by providing outstanding service that helps them achieve desired outcomes for their payment acceptance needs.
What you will be doing• Make customers happy by handling customer inquiries and help them attain desired results out of payment acceptance services provided by Opn.• Take ownership of customer tickets that come directly through Opn online contact channel or through Call Center and other team’s communications.• Clarify actual customer needs, classify customer ticket types, set proper priority to each ticket.• Ensure that customer tickets contain essential information required for tracking progress, in-depth problem analysis and escalation. • Summarize learning obtained from each ticket into a proper format that can be used for status report and knowledge base development• Escalate issues with unknown root cause to Product/Service Specialist in order to resolve customer problems, get root cause and prevention identified while maintaining proper communication line with all stakeholders.• Ensure Service Level Agreement (SLA) for responsive service is met for each customer’s ticket.• Assist Service Operations team in maintaining service quality for continuous service delivery.• Participate in the Early Access Program, User Acceptance Test (UAT) and other Release process components to proactively represent customers and share customer views and voices.• Contribute practical ideas and suggestions needed for continual service improvement to Service and Operations Improvement team.• Carry out proactive tasks that improve the service experience for Opn customers. You• A degree in any field, preferably IT or Finance related• Customer first mindset• Team player who can work across boundaries• Fluent in English, both in writing and speaking• Ability to articulate technical information into common language for a non-technical audience• Self-motivated and can develop knowledge and skills through independent self-learning• Willing to go above and beyond to help Opn customers succeed in making Opn’s offerings a key component of their daily business operations• Having practical experience in online services or E-Commerce working environment is an advantage
Why you’ll love it here• Work with other talented, ambitious international colleagues who love their craft• A modern and well-equipped work environment• Flexible working hours• A medical healthcare plan and annual health check-up• A friendly bunch of colleagues
What we believe in• We cultivate teamwork and a trust-based working culture• We celebrate diversity and continuous improvement• Giving our employees the opportunity and create for their own success
About OpnFounded in 2013 (formerly Omise), 500 peopleHeadquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, Malaysia and VietnamRaised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and moreWon Digital Startup of the Year at Digital Thailand Big Bang 2017Won Forbes Japan Startup of the Year 2018Won 3 awards from International Business Magazine Award 2020Most Innovative Electronic Payment Platform for SingaporeMost Innovative Seamless Transactions Provider for SingaporeBest Payment Solutions Provider in SingaporeWon Mizuho Innovation Award 2022 (Q2)
Life at OpnNearly 500 Opners work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers.
Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work.
At Opn, we empower people to embrace project-ownership and take initiative. We love to see Opners act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow Opners are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.
People at Opn are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and valอ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ17 เม.ย. 2567 15:48 น.
- หมายเลขประกาศ369437221
คำค้นหาที่เกี่ยวข้อง
งานที่คล้ายกัน
ดูเพิ่มเติม
Customer Service Officer - non voice (6 months contract Renew - Convert)
ปทุมวัน กรุงเทพมหานคร฿ 17 - 19K
รายเดือน
Adecco Recruitment Thailand
Customer Service – English Skill
ดินแดง กรุงเทพมหานคร
Transcosmos
Contact Center Agent
ห้วยขวาง กรุงเทพมหานคร฿ 25 - 30K
รายเดือน
Inchcape-Thailand
Customer Service Executive
วัฒนา กรุงเทพมหานคร
GoWabi
Trainer
พระโขนง กรุงเทพมหานคร
GoPomelo
Customer Experience Associate
ราชเทวี กรุงเทพมหานคร฿ 15,000
รายเดือน
HDmall
เกี่ยวกับ kaidee
ศูนย์ช่วยเหลือ
ติดต่อเรา
บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
เพื่อประสบการณ์ใช้งานที่ดีขึ้น
